Lead-Time: Please be aware that with the current supply chain issues in the Electronics Industry, lead-times can vary. I try to keep the webshop up to date with stock levels, but if you are in a hurry, drop me short whatsapp to confirm the status of the product you are interested in.

Please do not buy-to-try – Amazon can do that but not a small shop like mine. If you can’t come to the shop and you are not sure about your choice: contact me. I might be able to send you a demo unit to try.

Payment Methods: I believe banks don’t deserve to get 3%-5% profit out of our love for the music. That is why I keep them out of my house and offer only iDeal, Bank Transfer and (transfer-) WISE. If you have any question, concern or request concerning this, please contact me. Thank you for your time!

RETURNS
Please contact us for a Return Authorization Number prior to any return. In general, unopened sealed product may be returned for refund within 14 days of purchase date. Shipping charges both ways, along with any non-refundable credit card fees, duties and taxes paid, will be deducted from your refund, unless the return is due to an error on our part.
Shipping damage must be reported to immediately, and no more than 7 days after receipt of your order. Any delay in reporting damage may limit the scope of your claim with the currier.

Please note that for hygiene and health protection reasons, headphones and In-Ear Monitors (IEMs) are excluded from our standard return policy.
Because these items come into direct contact with the ear canal or skin, they cannot be resold once the original packaging seal has been broken. This policy ensures that every customer receives a completely sterile and brand-new product. 

OPEN PACKAGE: Every product we sell is brand new. Once the outer wrapper is broken or outer carton opened, the product is considered open stock and subject to a restock charge of 20%. Any opened return must be in brand new, mint condition, and have all original manufacturer’s packaging, materials, and accessories, including instruction booklets, packing inserts, and warranty cards. The original manufacturer’s labeled packaging should be packed as it arrived to you, inside an outer shipping carton to protect its contents. Please do not write or place labels on the manufacturer’s packaging.

Contact me for a Personal Consultation or an Audition in the Listening Room in Amsterdam.

Also if you have any question about the Webshop:

Stefan Mobile/Whatsapp +31(0)6 83 90 92 66.

All prices are in Euro incl VAT . If you shop from outside the EU ex VAT prices are applicable: This can be calculated by dividing the displayed price by 1.21

Please contact me for any such orders: stefan@headphoneauditions.nl

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